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She code-switched into her professional voice and began her customer service script. When I said "Hello?" there was some silence for a few seconds, and then Talkative Tiffany suddenly transformed into Tactful Tiffany. EST, she was having some witty banter with a nearby co-worker. When Tiffany first picked up my call at 5:17 p.m. She was my quickest phone call as 4 minutes just whizzed by, but this isn't praiseworthy Tiffany was rushing me off the phone. Tiffany - a Virginia-based tech agent - may deter Apple from climbing to the top of the list in our 2020 Tech Support Showdown. My call with Amir lasted 10 minutes and 12 seconds.
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From there, he helped me install the new Microsoft Edge browser. Realizing the flub, he then instructed me to click on Safari to search for Microsoft Edge. He asked, "Did you have issues downloading it from the App Store?" What Amir didn't know, though, is that one cannot download Microsoft Edge from the App Store.Īmir, still radiating a warm and friendly aura, inaccurately guided me to the App Store to download Microsoft Edge through the remote screen-sharing service. He seemed to be in disbelief that I would need help with such a simple task. EST, I asked Amir to help me install the new Microsoft Edge browser. When he asked me for my name, he forgot it a few seconds later and called me "Ashley." He apologized and said, "It's been a long day."Īt 1:34 p.m.
He was friendly, but a little disoriented. My experience with Amir, on the other hand, was mediocre.
Bravo, Brandon! My chat lasted no more than 10 minutes.
#APPLE SUPPORT PHONE NUMBER FOR PHONE ISSUES HOW TO#
On top of that, Brandon spotted that my time zone was incorrect, so he volunteered an extra 2 minutes of help to provide instructions on how to rectify this issue. EST, using a remote screen-sharing service, the friendly agent articulately guided me through ticking off the automatic updates box. Louis, provided me with smooth-sailing guidance when I asked for help with disabling automatic system updates. Phone supportīrandon, a top-notch tech-support agent from St.
But to be fair, Apple's excellent live chat and phone support - brimming with helpful, human agents - eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer's mind.
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After navigating through Apple's archive of help articles on the app, I couldn't find anything that specifically outlined how to switch off unauthorized updates. This time, I wanted to know how to disable automatic system updates. The third platform I used is the Apple Support App that I downloaded on my iPhone. That's it? Are you not going to walk me through this, Apple? You can learn about the requirements, and how to use Dark Mode here." A link to an article titled " How to Use Dark Mode on Your Mac" followed. Two minutes later, I received a reply that said, "Sure thing, we're happy to help. EST, through Twitter's direct message system, I asked Apple to help me turn on dark mode. My experience with Apple's Twitter support wasn't nearly as eventful.
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